Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for purchases made through https://www.porano.store. By using our website and making a purchase, you agree to comply with this policy.

Eligibility for Returns and Refunds

Return Timeframe

Items may be returned within 30 days of the original purchase date, provided they are in their original condition, unused, and with all tags and packaging intact.

Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards
• Downloadable software products
• Personalized or custom-made items
• Items marked as final sale

Return Process

Initiating a Return

To initiate a return, please contact our customer service team at [email protected] or +1 (202) 735-4881with your order number and reason for return. We will provide you with return instructions and a return authorization if applicable.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Refunds

Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days.

Partial Refunds

Partial refunds may be granted in the following circumstances:

• Items returned with signs of use or damage
• Items missing original packaging or accessories
• Items not returned in their original condition

Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected] or +1 (202) 735-4881.

Customer Responsibilities

You are responsible for ensuring that return items are properly packaged to prevent damage during transit. We are not responsible for items damaged or lost during return shipping. Please retain your return shipping receipt until your refund is processed.

Contact Information

For questions about this policy or to initiate a return, please contact us:

• Email: [email protected]
• Phone: +1 (202) 735-4881
• Address: 4461 Southeast 16th Drive, Washington, District of Columbia 20064, United States

Policy Changes

We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for updates.

Legal Disclaimer

This policy does not affect your statutory rights as a consumer. All refunds and returns are subject to the terms outlined herein and applicable laws.